On Saturday, Maya returned退货 /rɪˈtərnd/ a desk lamp灯具 /læmp/ to Bell's Department百货 /dɪˈpɑrtmənt/ Store. Bought for an art project项目 /ˈprɑʤɛkt/, its metal金属 /ˈmɛtəl/ neck灯颈 /nɛk/ became dangerously危险地 /ˈdeɪnʤərəsli/ hot after ten minutes. Jack came too. At the returns counter柜台 /ˈkaʊntər/, Colin requested要求 /rɪkˈwɛstɪd/ the original原始的 /ərˈɪʤənəl/ receipt收据 /rɪˈsit/, packaging包装 /ˈpækɪʤɪŋ/, and payment付款 /ˈpeɪmənt/ card. Maya had the box and card, but no receipt.
Colin pointed指向 /ˈpɔɪntɪd/ to the policy政策 /ˈpɑləsi/: defective有缺陷的 /dɪˈfɛktɪv/ goods商品 /gʊdz/ qualified符合条件的 /kˈwɑləˌfaɪd/ for a refund退款 /ˈriˌfənd/ within thirty三十 /ˈθərˌdi/ days, but proof凭证 /pruf/ of purchase购买 /ˈpərʧəs/ was required必需的 /rikˈwaɪərd/. Without evidence, he could offer only store credit购物余额 /ˈkrɛdɪt/ at the current price. The lamp was now a clearance清仓 /ˈklɪrəns/ bargain便宜货 /ˈbɑrgɪn/ worth价值为 /wərθ/ twelve dollars less. Maya calmly冷静地 /ˈkɑmli/ showed a banking银行业务 /ˈbæŋkɪŋ/ record记录 /ˈrɛkərd/ with the date, branch分店 /brænʧ/, and exact准确的 /ɪgˈzækt/ total总额 /ˈtoʊtəl/, plus以及 /pləs/ a home photograph照片 /ˈfoʊtəˌgræf/ where the paper receipt was visible可见的 /ˈvɪzəbəl/.
The supervisor主管 /ˈsupərˌvaɪzər/ inspected检查 /ˌɪnˈspɛktɪd/ the plug插头 /pləg/, label标签 /ˈleɪbəl/, and damaged损坏的 /ˈdæmɪʤd/ neck; a technician技术员 /tɛkˈnɪʃən/ confirmed确认 /kənˈfərmd/ an electrical电气的 /ɪˈlɛktrɪkəl/ fault故障 /fɔlt/. She accepted接受 /ækˈsɛptɪd/ the photograph and card record as reasonable合理的 /ˈrizənəbəl/ proof, apologized道歉 /əˈpɑləˌʤaɪzd/, and offered either a full refund or a safer replacement替换品 /rɪˈpleɪsmənt/ with a two-year两年的 /ˌtuː ˈjɪr/ warranty保修 /ˈwɔrənti/. With Monday's project deadline期限 /ˈdɛˌdlaɪn/ close, Maya chose an exchange换货 /ɪksˈʧeɪnʤ/.
The replacement was slightly稍微 /sˈlaɪtli/ more expensive昂贵的 /ɪkˈspɛnsɪv/, but the store waived the difference差额 /ˈdɪfərəns/ because the first product was defective. Maya signed an exchange form. Colin attached贴上 /əˈtæʧt/ a red safety安全 /ˈseɪfti/ notice警示 /ˈnoʊtɪs/ so nobody could resell the returned lamp. Asked why he had seemed unwilling不愿意的 /ənˈwɪlɪŋ/ to help, he admitted承认 /ədˈmɪtəd/ following遵循 /ˈfɑloʊɪŋ/ the policy too narrowly过于狭隘地 /ˈnɛroʊli/ and thanked them for remaining保持 /rɪˈmeɪnɪŋ/ polite礼貌的 /pəˈlaɪt/.
The exchange form recorded记录了 /rɪˈkɔrdɪd/ the manufacturer制造商 /ˌmænjəˈfækʧərər/, model型号 /ˈmɑdəl/, serial序列号 /ˈsɪˌriəl/ code编码 /koʊd/, tax, fault, and remedy补救办法 /ˈrɛmədi/. It distinguished区分了 /dɪˈstɪŋgwɪʃt/ a voluntary自愿的 /ˈvɑləntɛri/ guarantee质量保证 /ˌgɛrənˈti/ from statutory法定的 /ˈstæʧəˌtɔri/ rights. The retailer零售商 /ˈriˌteɪlər/ chose a refund based on availability可获得性 /əˌveɪləˈbɪlɪti/ and defect有缺陷的 /ˈdifɛkt/ seriousness严重程度 /ˈsɪriəsnəs/; it excluded排除 /ɪkˈskludɪd/ wear, accidental意外的 /ˌæksəˈdɛnəl/ damage损坏 /ˈdæmɪʤ/, misuse误用 /mɪsˈjuz/, and unauthorized alteration改动 /ˌɔltərˈeɪʃən/. Maya reviewed检查 /rivˈjud/ installation安装 /ˌɪnstəˈleɪʃən/, maintenance维护 /ˈmeɪntənəns/, storage存放 /ˈstɔrɪʤ/, and disposal处置 /dɪˈspoʊzəl/ instructions使用说明 /ˌɪnˈstrəkʃənz/, then registered登记 /ˈrɛʤɪstərd/ without unnecessary不必要的 /ənˈnɛsəˌsɛri/ data. The case linked链接 /lɪŋkt/ advertising广告 /ˈædvərˌtaɪzɪŋ/, supply供应 /səˈplaɪ/ chains供应链 /ʧeɪnz/, and public protection保护 /prəˈtɛkʃən/. It was structured有条理的 /ˈstrəkʧərd/ negotiation协商 /nɪˌgoʊʃiˈeɪʃən/, not a lawsuit诉讼 /ˈlɔˌsut/, supported by documents文件 /ˈdɑkjəmənts/, inspection检验 /ˌɪnˈspɛkʃən/, and respectful尊重的 /rɪˈspɛktfəl/ language.
On Monday, Maya gave a class presentation展示 /ˌprɛzənˈteɪʃən/ and staged a mock模拟的 /mɑk/ consumer消费者 /kənˈsumər/ court法院 /kɔrt/. Jack played the lawyer律师 /ˈlɔjər/; classmates同学 /ˈklæsˌmeɪts/, the jury陪审团 /ˈʤʊri/. Technician testimony证词 /ˈtɛstɪˌmoʊni/ said the factory工厂 /ˈfæktəri/ released投放市场 /riˈlist/ poor material材料 /məˈtɪriəl/ and an unsafe不安全的 /ənˈseɪf/ socket插座 /ˈsɑkət/ whose voltage电压 /ˈvoʊltɪʤ/ exceeded超过 /ɪkˈsidɪd/ specification规格 /ˌspɛsɪfɪˈkeɪʃən/. The hazardous危险的 /ˈhæzərdəs/ appliance电器 /əˈplaɪəns/ violated违反 /ˈvaɪəleɪtɪd/ safety requirements要求 /rɪkˈwaɪrmənts/ and durability criteria标准 /kraɪˈtɪriə/. The store attorney律师 /əˈtərni/ requested an exception例外 /ɪkˈsɛpʃən/; the jury rejected拒绝 /rɪˈʤɛktɪd/ the appeal申诉 /əˈpil/. Maya presented the component部件 /kəmˈpoʊnənt/, voucher代金券 /ˈvaʊʧər/, manual手册 /ˈmænjuəl/, catalog目录 /ˈkætəlɔg/, and dealer经销商 /ˈdilər/ record. The verdict裁决 /ˈvərdɪkt/ ordered testing测试 /ˈtɛstɪŋ/, recall召回 /ˈriˌkɔl/, enforcement执行 /ɛnˈfɔrsmənt/, penalty处罚 /ˈpɛnəlti/, and compensation赔偿 /ˌkɑmpənˈseɪʃən/. The outlet销售点 /ˈaʊˌtlɛt/ had to register登记 /ˈrɛʤɪstər/ the hazard危险 /ˈhæzərd/ as an offense违法行为 /əˈfɛns/, comply遵守 /kəmˈplaɪ/ fully完全地 /ˈfʊli/, and assure保证 /əˈʃʊr/ satisfaction满意 /ˌsætɪsˈfækʃən/. Before arbitration仲裁 /ˌɑrbɪˈtreɪʃən/, it must offer mediation调解 /ˌmidiˈeɪʃən/, certify证明 /ˈsərtəˌfaɪ/ merchandise商品 /ˈmərʧənˌdaɪz/, honor履行 /ˈɑnər/ buyer买家 /baɪər/ entitlement权利 /ɛnˈtaɪtəlmənt/, and seek approval批准 /əˈpruvəl/. Guidelines指南 /ˈgaɪˌdlaɪnz/, eligibility资格 /ˌɛlɪʤəˈbɪlɪti/, obligation义务 /ˌɑbləˈgeɪʃən/, and negotiation produced a durable耐用的 /ˈdʊrəbəl/ resolution解决方案 /ˌrɛzəˈluʃən/.
At home, Maya found找到 /faʊnd/ the receipt inside her sketchbook and placed it with the warranty in a labeled envelope信封 /ˈɛnvəˌloʊp/. The new lamp stayed cool不发热的 /kul/. Her complaint投诉 /kəmˈpleɪnt/ succeeded成功 /səkˈsidɪd/ through evidence, a practical实际的 /ˈpræktɪkəl/ solution方案 /səˈluʃən/, and fair公平的 /fɛr/ compromise妥协 /ˈkɑmprəˌmaɪz/. Jack wrote: Keep every receipt until the product has proved reliable可靠的 /rɪˈlaɪəbəl/.