Jack's first paid job was a weekend周末班 /ˈwiˌkɪnd/ shift班次 /ʃɪft/ at Riverside Café. At 5:45 Saturday morning早晨 /ˈmɔrnɪŋ/, supervisor主管 /ˈsupərˌvaɪzər/ Nina gave him a uniform制服 /ˈjunəˌfɔrm/, name badge胸牌 /bæʤ/, and training培训 /ˈtreɪnɪŋ/ checklist清单 /ˈʧɛˌklɪst/. With little time for nerves紧张 /nərvz/, she introduced介绍 /ˌɪntrəˈdust/ two colleagues同事 /ˈkɑligz/, demonstrated演示 /ˈdɛmənˌstreɪtɪd/ the coffee machine机器 /məˈʃin/, and assigned分配 /əˈsaɪnd/ his main responsibility责任 /riˌspɑnsəˈbɪləti/: the front counter柜台 /ˈkaʊntər/, not the kitchen厨房 /ˈkɪʧən/.
Hygiene卫生 /ˈhaɪˌʤin/ procedure流程 /prəˈsiʤər/ was strict严格的 /strɪkt/: wash for twenty seconds, separate分开的 /ˈsɛpərˌeɪt/ cloths抹布 /klɔθs/ for tables and equipment设备 /ɪkˈwɪpmənt/, and record记录 /ˈrɛkərd/ refrigerator冰箱 /rɪˈfrɪʤərˌeɪtər/ temperatures温度 /ˈtɛmpərəʧərz/ every two hours. "If uncertain不确定的 /ənˈsərtən/, ask—never guess," Nina said. She showed Jack emergency紧急情况 /ˈimərʤənsi/ exits出口 /ˈɛksəts/, the first-aid急救 /ˌfɝːst ˈeɪd/ kit, allergy过敏 /ˈælərʤi/ chart表格 /ʧɑrt/, and fire controls. He practised entering orders订单 /ˈɔrdərz/, correcting纠正 /kərˈɛktɪŋ/ mistakes, accepting cash现金 /kæʃ/, and printing打印 /ˈprɪnɪŋ/ receipts收据 /rɪˈsits/.
Nina's evaluation考评 /ɪˌvæljuˈeɪʃən/ rated accuracy准确性 /ˈækjərəsi/, attendance出勤 /əˈtɛndəns/, initiative主动性 /ˌɪˈnɪʃətɪv/, concentration专注 /ˌkɑnsənˈtreɪʃən/, communication沟通 /kəmˌjunəˈkeɪʃən/, hygiene, teamwork团队合作 /ˈtimˌwərk/, and response回应 /rɪˈspɑns/ under pressure压力 /ˈprɛʃər/. The handbook员工手册 /ˈhændˌbʊk/ covered涵盖 /ˈkəvərd/ wages工资 /ˈweɪʤɪz/, payroll工资发放 /ˈpeɪˌroʊl/, tax税款 /tæks/, breaks休息 /breɪks/, overtime加班 /ˈoʊvərˌtaɪm/, sickness病假 /ˈsɪknəs/, harassment骚扰 /hərˈæsmənt/, confidential保密的 /ˌkɑnfəˈdɛnʃəl/ information, complaints投诉 /kəmˈpleɪnts/, damaged损坏的 /ˈdæmɪʤd/ equipment, cash shortages短缺 /ˈʃɔrtɪʤɪz/, and disciplinary纪律的 /ˈdɪsəpləˌnɛri/ procedure. Chemical化学品 /ˈkɛmɪkəl/ cleaners清洁剂 /ˈklinərz/ required必需的 /rikˈwaɪərd/ protective防护的 /prəˈtɛktɪv/ gloves手套 /gləvz/; burns烫伤 /bərnz/, falls, broken破碎的 /ˈbroʊkən/ glass, or refrigeration冷藏 /rɪˌfrɪʤərˈeɪʃən/ failure失败 /ˈfeɪljər/ required immediate立即的 /ˌɪˈmiˌdiət/ reporting报告 /rɪˈpɔrtɪŋ/. Jack distinguished区分了 /dɪˈstɪŋgwɪʃt/ a suggestion建议 /səˈʤɛsʧən/, instruction指导 /ˌɪnˈstrəkʃən/, warning警告 /ˈwɔrnɪŋ/, and emergency command命令 /kəˈmænd/. Junior初级的 /ˈʤunjər/ employees雇员 /ɪmˈplɔɪiz/ were able to question an unsafe不安全的 /ənˈseɪf/ request请求 /rɪkˈwɛst/ without being rude无礼的 /rud/. Reading rather than merely仅仅 /ˈmɪrli/ signing签署 /ˈsaɪnɪŋ/ taught him his obligations义务 /ˌɑbləˈgeɪʃənz/ and rights. A reliable可靠的 /rɪˈlaɪəbəl/ worker工人 /ˈwərkər/ notices通知 /ˈnoʊtɪsɪz/, reports报告 /rɪˈpɔrts/, corrects, and learns from mistakes.
At seven, the breakfast queue队伍 /kju/ stretched延伸 /strɛʧt/ to the entrance入口 /ˈɛntrəns/. One colleague prepared准备了 /priˈpɛrd/ drinks; another packed打包 /pækt/ sandwiches三明治 /ˈsænwɪʧɪz/. Jack repeated重复；复述 /rɪˈpitɪd/ orders and marked标记了 /mɑrkt/ special dietary饮食的 /ˈdaɪəˌtɛri/ requests in red. When a customer's顾客 /ˈkəstəmər/ toast烤面包 /toʊst/ had the wrong spread涂抹酱 /sprɛd/, he apologized道歉 /əˈpɑləˌʤaɪzd/, removed the plate盘子 /pleɪt/, and alerted通知 /əˈlərtɪd/ Nina. The kitchen replaced更换 /ˌriˈpleɪst/ it immediately立即 /ˌɪˈmiˌdiətli/ and reviewed检查 /rivˈjud/ the ticket订单小票 /ˈtɪkɪt/ to locate查明 /ˈloʊˌkeɪt/ the error错误 /ˈɛrər/.
Later, Nina explained the weekly每周的 /ˈwikli/ schedule排班表 /ˈskɛʤʊl/. A shift exchange换班 /ɪksˈʧeɪnʤ/ needed approval批准 /əˈpruvəl/ from both workers and the supervisor. Lateness迟到 /ˈleɪtnəs/ required a telephone电话 /ˈtɛləˌfoʊn/ call, not a casual随意的 /ˈkæʒəwəl/ message消息 /ˈmɛsɪʤ/. Student overtime was voluntary自愿的 /ˈvɑləntɛri/, never past ten on school nights. These boundaries界限 /ˈbaʊndəriz/ reassured使安心 /ˌriəˈʃʊrd/ Jack: a flexible灵活的 /ˈflɛksəbəl/ workplace工作场所 /ˈwərkˌpleɪs/ still depended取决于 /dɪˈpɛndɪd/ on punctual准时的 /ˈpəŋkʧuəl/ workers and accurate准确的 /ˈækjərət/ communication.
During Jack's assessment评估 /əˈsɛsmənt/, an administrator行政人员 /ədˈmɪnɪˌstreɪtər/ explained how an employer雇主 /ɪmˈplɔɪər/ recruits招聘 /rɪˈkruts/ and hires雇用 /haɪərz/ a part-time兼职的 /ˈpɑrtˈtaɪm/ candidate候选人 /ˈkænədɪt/. Qualification资格 /kˌwɑləfəˈkeɪʃən/, capability能力 /ˌkeɪpəˈbɪləti/, appearance外表 /əˈpɪrəns/, preparation准备 /ˌprɛpərˈeɪʃən/, and professional专业人士 /prəˈfɛʃənəl/ ethics职业道德 /ˈɛθɪks/ shape影响 /ʃeɪp/ the interview面试 /ˈɪntərvˌju/ outcome结果 /ˈaʊtˌkəm/; probation试用期 /proʊˈbeɪʃən/ then tests reliability可靠性 /riˌlaɪəˈbɪləti/, accountability责任心 /əˈkaʊntəˌbɪlɪti/, efficiency效率 /ɪˈfɪʃənsi/, collaboration协作 /kəˌlæbərˈeɪʃən/, and response to feedback反馈 /ˈfidˌbæk/. A capable有能力的 /ˈkeɪpəbəl/, motivated有动力的 /ˈmoʊtəˌveɪtəd/, attentive专注的 /əˈtɛntɪv/ intern实习生 /ˈɪntərn/ may earn获得 /ərn/ permanent长期的 /ˈpərmɑˌnɛnt/ status状态 /ˈstætəs/, promotion晋升 /pərˈmoʊʃən/, salary薪水 /ˈsæləri/, bonus奖金 /ˈboʊnəs/, pension养老金 /ˈpɛnʃən/, allowance津贴 /əˈlaʊəns/, union工会 /ˈjunjən/ benefits福利 /ˈbɛnəfɪts/, or a new target目标 /ˈtərgət/. Absence缺勤 /ˈæbsəns/, grievance申诉 /ˈgrivəns/, suspension停职 /səˈspɛnʃən/, resignation辞职 /ˌrɛzɪgˈneɪʃən/, or dismissal解雇 /dɪsˈmɪsəl/ requires a personnel人员 /ˌpərsəˈnɛl/ record and representative代表 /ˌrɛprɪˈzɛnətɪv/ review考评 /ˌrivˈju/.
Nina's briefing简报 /ˈbrifɪŋ/ also covered hospitality餐饮服务 /ˌhɑspəˈtæləti/ protocol规程 /ˈproʊtəˌkɔl/. A waitress女服务员 /ˈweɪtrəs/, chef厨师 /ʃɛf/, supplier供应商 /səˈplaɪər/, contractor承包商 /ˈkɑnˌtræktər/, and consultant顾问 /kənˈsəltənt/ share responsibility for the oven烤箱 /ˈəvən/, freezer冷冻柜 /ˈfrizər/, beverage饮料 /ˈbɛvərɪʤ/ station, courtesy礼貌 /ˈkərtəsi/, and compliance遵守 /kəmˈplaɪəns/. Any labor劳动 /ˈleɪbər/ shortage, injury受伤 /ˈɪnʤəri/, breakdown故障 /ˈbreɪkˌdaʊn/, sanitation卫生措施 /ˌsænɪˈteɪʃən/ violation违规 /vaɪəˈleɪʃən/, or excessive过度的 /ɪkˈsɛsɪv/ stress压力 /strɛs/ demands需要 /dɪˈmændz/ active积极的 /ˈæktɪv/ supervision监督 /ˌsupərˈvɪʒən/, an appropriate合适的 /əˈproʊpriˌeɪt/ method方法 /ˈmɛθəd/, a clear memo备忘录 /ˈmɛˌmoʊ/, and an agenda议程 /əˈʤɛndə/ for corrective action. The objective目标 /əˈbʤɛktɪv/ was an efficient高效的 /ɪˈfɪʃənt/, regular稳定的 /ˈrɛgjələr/ workforce劳动力 /ˈwərkˌfɔrs/ and measurable achievement成就 /əˈʧivmənt/.
Before leaving, Jack counted清点 /ˈkaʊntɪd/ inventory库存 /ˌɪnvənˈtɔri/ cups杯子 /kəps/, sanitized the counter, and signed the handover sheet表单 /ʃit/. Nina praised表扬 /preɪzd/ his calm冷静的 /kɑm/ manner方式 /ˈmænər/ but advised建议 /ədˈvaɪzd/ speaking louder大声的 /ˈlaʊdər/ over the grinder研磨机 /ˈgraɪndər/. His feet hurt and his uniform smelled闻起来 /smɛld/ of toast, yet he felt confident自信的 /ˈkɑnfədənt/. The shift combined结合了 /kəmˈbaɪnd/ speed速度 /spid/, memory, teamwork, safety安全 /ˈseɪfti/, and courage勇气 /kərɪʤ/ to admit承认 /ədˈmɪt/ uncertainty不确定性 /ənˈsərtənti/.