At 7:30 on Monday morning, Mina pressed（按；压）/pres/ the lift（电梯）/lɪft/ button（按钮）/ˈbʌtn/ in her apartment（公寓）/əˈpɑːtmənt/ building（楼房）/ˈbɪldɪŋ/, but the doors（门）/dɔːz/ did not open. A note on the screen（屏幕）/skriːn/ showed that a recent（最近的）/ˈriːsnt/ electric（电的；电气的）/ɪˈlektrɪk/ fault（故障）/fɔːlt/ had stopped the machine（机器）/məˈʃiːn/ below（在……下方）/bɪˈləʊ/ the fifth floor（楼层）/flɔːz/. Nobody（没有人）/ˈnəʊbədi/ was inside. The building manager（经理；管理员）/ˈmænɪdʒə/ checked every landing（楼梯平台）/ˈlændɪŋ/. He shut（关闭；封闭）/ʃʌt/ the lift entrance（入口）/ˈentrəns/ and placed a warning（警告；警示）/ˈwɔːnɪŋ/ where residents（住户）/ˈrezɪdənts/ could see it.
The manager used his mobile（移动电话；移动的）/ˈməʊbaɪl/ phone to contact（联系）/ˈkɒntækt/ the repair（修理；维修）/rɪˈpeə/ company（公司）/ˈkʌmpəni/'s office（办公室）/ˈɒfɪs/. An engineer（工程师）/ˌendʒɪˈnɪə/ asked whether the alarm（警报器）/əˈlɑːm/ bell（铃；钟）/bel/ worked. He also asked what the screen showed. He said the lift must no longer（不再）/nəʊ ˈlɒŋɡə/ operate（运行；操作）/ˈɒpəreɪt/ until the team was certain（确定的）/ˈsɜːtn/ it was safe（安全的）/seɪf/. Residents should not lean（倚靠）/liːn/ against（倚着；反对）/əˈɡenst/ the doors, force（强迫；用力推动）/fɔːs/ them open, pull（拉）/pʊl/ or push（推）/pʊʃ/ them, or press the button again. If anybody（任何人）/ˈenibɒdi/ could hear（听见）/hɪə/ a shout（呼喊）/ʃaʊt/ from the lift, they should call for help（求助）/kɔːl fə help/ at once.
The outage（停运；中断）/ˈaʊtɪdʒ/ was not convenient（方便的）/kənˈviːniənt/ for anyone, but it had a greater effect（影响；效果）/ɪˈfekt/ on some residents. Mr Gao had hurt his knee（膝盖）/niː/. He had the ability（能力）/əˈbɪləti/ to walk a short distance（距离）/ˈdɪstəns/, yet six floors of stairs（楼梯）/steəz/ would require（需要；要求）/rɪˈkwaɪə/ too much effort（努力；力气）/ˈefət/ and create a risk（风险）/rɪsk/ of another injury（受伤；伤害）/ˈɪndʒəri/. Mina agreed to take care of（照料；处理）/teɪk keə əv/ his shopping（购买的物品）/ˈʃɒpɪŋ/, and the manager moved his afternoon meeting（会议）/ˈmiːtɪŋ/ to a room on the ground floor.
The manager also made sure that each person was aware（知道的；意识到的）/əˈweə/ of the plan. He read the notice aloud to a blind（失明的）/blaɪnd/ resident. Mrs Ren was deaf（失聪的）/def/, so he gave her a written（书面的；写下的）/ˈrɪtn/ copy rather than（而不是）/ˈrɑːðə ðæn/ depending on a shout or the bell. A message in the common（公共的；常见的）/ˈkɒmən/ hall asked somebody（某人；有人）/ˈsʌmbədi/ who needed more support（帮助；支持）/səˈpɔːt/ to phone the office. People offered help without entering anyone's private（私人的）/ˈpraɪvət/ apartment.
At noon, the engineer arrived and began the repair. He replaced（更换）/rɪˈpleɪst/ the faulty electric part, checked a wheel（轮子）/wiːl/ in the door system（系统）/ˈsɪstəm/, and operated the empty lift several times. Perhaps（也许）/pəˈhæps/ one test looked enough, but every safety（安全）/ˈseɪfti/ detail（细节）/ˈdiːteɪl/ mattered（要紧；有关系）/ˈmætəd/. At four, he confirmed（确认）/kənˈfɜːmd/ that the machine was ready. The manager removed（撤下；移走）/rɪˈmuːvd/ the signs（标志；告示）/saɪnz/ and reported（报告；公布）/rɪˈpɔːtɪd/ the result in public（公开地；在公共场合）/ɪn ˈpʌblɪk/. The lift was convenient again. The repair team and residents agreed to follow the rules（遵守规则）/ˈfɒləʊ ðə ruːlz/ and carry out one clear, responsible（负责任的）/rɪˈspɒnsəbl/ course（过程；路线）/kɔːs/ of action（行动）/ˈækʃn/.